Last updated: March 2026

These Terms and Conditions govern the use of services provided by XXL Brand Solutions and apply to all quotations, orders, and services supplied.

By placing an order with XXL Brand Solutions, you agree to the terms outlined below.

1. Definitions

Company refers to XXL Brand Solutions.

Client refers to any individual, company, or organisation placing an order or requesting services from XXL Brand Solutions. Services refer to all printing, branding, signage, installation, design, and related services provided by XXL Brand Solutions. Goods refer to any printed materials, signage, displays, or branded products produced or supplied by XXL Brand Solutions.

2. Quotations

All quotations are valid for 14 days from the date of issue unless stated otherwise. Quotations are based on the specifications provided by the Client. Any changes to specifications may result in revised pricing. Prices quoted exclude delivery, installation, or additional services unless specifically stated. XXL Brand Solutions reserves the right to withdraw or amend quotations if errors or omissions are identified.

3. Orders and Acceptance

An order is only confirmed once:

  • The Client accepts the quotation in writing
  • Any required deposit has been received
  • All necessary artwork, specifications, and approvals have been provided

Once production has begun, cancellations may not be accepted. Changes requested after approval may result in additional costs and revised timelines.

4. Pricing and Payment Terms

Payment terms will be specified on the quotation or invoice.

Unless otherwise agreed:

  • A deposit may be required before production begins
  • The balance must be paid before delivery or installation
  • Large projects may be invoiced in stages

Late payments may incur interest charges in accordance with applicable South African regulations. XXL Brand Solutions reserves the right to suspend work if payments are overdue.

5. Artwork and Proof Approval

The Client is responsible for ensuring that all artwork supplied is accurate, complete, and suitable for production. Where proofs are supplied, production will only proceed once written approval is received.

XXL Brand Solutions is not responsible for:

  • Spelling errors
  • Layout errors
  • Incorrect colours
  • Incorrect dimensions

If these appear in approved artwork. Any reprints required due to Client-approved errors will be charged separately.

6. Production and Turnaround Times

Estimated production timelines are provided in good faith but are not guaranteed.

Production timelines begin once:

  • Payment requirements are met
  • Artwork is approved
  • All required information is received

XXL Brand Solutions is not liable for delays caused by:

  • Late approvals
  • Changes to artwork
  • Supplier delays
  • Equipment failure
  • Unforeseen circumstances beyond reasonable control

7. Delivery and Installation

Delivery and installation dates are estimates unless specifically agreed in writing.

The Client must ensure that:

  • The installation site is accessible
  • Required permissions are in place
  • The site is ready for installation

Any delays caused by site conditions may result in additional charges. Risk passes to the Client once goods are delivered to the agreed location.

8. Materials and Colour Variation

Colours displayed on screens may differ from printed results due to material and production processes. Minor colour variations are considered normal and do not constitute defects. Material finishes and textures may vary slightly depending on availability and production methods.

9. Ownership and Intellectual Property

All artwork supplied by the Client remains the Client’s property.

By supplying artwork, the Client confirms that:

  • They have permission to use the artwork
  • The artwork does not infringe on any third-party rights

XXL Brand Solutions is not responsible for copyright infringement resulting from Client-supplied materials. Unless otherwise agreed, XXL Brand Solutions retains ownership of working files created during design or production.

10. Warranty and Defects

The Client must inspect goods upon delivery or installation. Any defects must be reported in writing within 48 hours of receipt.

XXL Brand Solutions will assess reported defects and may:

  • Repair the product
  • Replace the product
  • Provide a partial refund where appropriate

Normal wear, misuse, environmental exposure, or improper installation by third parties are not covered under warranty.

11. Returns and Refunds

Custom-produced goods cannot be returned unless defective.

Refunds will only be considered where:

  • Goods are proven to be defective
  • XXL Brand Solutions is responsible for the fault

Approved refunds may be processed as:

  • Replacement goods
  • Credit notes
  • Partial refunds

12. Client Responsibilities

The Client agrees to:

  • Provide accurate information
  • Approve artwork promptly
  • Make payments on time
  • Ensure installation readiness
  • Obtain any required permits or permissions

Failure to meet these responsibilities may result in delays or additional charges.

13. Force Majeure

XXL Brand Solutions will not be liable for delays or failure to perform services caused by events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Power outages
  • Equipment failure
  • Labour disputes
  • Government restrictions
  • Supplier disruptions

14. Limitation of Liability

To the fullest extent permitted by law, XXL Brand Solutions shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits
  • Business interruption
  • Third-party claims

Liability shall be limited to the value of the goods or services supplied.

15. Confidentiality

Any confidential information shared between the Client and XXL Brand Solutions will be treated as confidential and will not be disclosed without consent, unless required by law.

16. Website Use (if applicable)

Users of the XXL Brand Solutions website agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorised access
  • Disrupt website functionality

All website content remains the property of XXL Brand Solutions unless otherwise stated.

17. Governing Law

These Terms and Conditions are governed by the laws of South Africa. Any disputes arising from these terms shall be resolved in the appropriate courts of South Africa.

18. Changes to Terms

XXL Brand Solutions reserves the right to update these Terms and Conditions at any time. Updated versions will be published on the company website. Continued use of services after updates constitutes acceptance of the revised terms.

19. Contact Information

For questions regarding these Terms and Conditions, please contact:

Unit A104 The Atrium
145 Sir Lowrey Road,
Woodstock, Cape Town

Email: info@xxlbrands.co.za
Phone: +27 21 447 0215