Last updated: March 2026

XXL Brand Solutions respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

By using our website or engaging with our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect personal information when you interact with our website, request a quotation, place an order, or contact us.

This information may include:

  • Full name
  • Company name
  • Email address
  • Phone number
  • Delivery or installation address
  • Billing details
  • Project information and artwork files
  • Any other information you choose to provide

We may also collect limited technical information such as:

  • IP address
  • Browser type
  • Device information
  • Website usage data

This helps us improve the performance and security of our website.

2. How We Use Your Information

We use your information to provide and manage our services.

This includes:

  • Responding to enquiries
  • Preparing quotations
  • Processing orders
  • Producing and delivering goods
  • Scheduling installations
  • Communicating project updates
  • Issuing invoices and processing payments
  • Improving our services and website
  • Complying with legal obligations

We will only use your information for purposes that are reasonable and necessary for our business operations.

3. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties where necessary to deliver our services.

This may include:

  • Delivery companies
  • Installation teams
  • Suppliers and subcontractors
  • Payment processors
  • IT and website service providers

All third parties are expected to protect your information and use it only for the purposes required. We may also share information if required by law or legal process.

4. Storage and Security of Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.

Security measures may include:

  • Secure servers and storage systems
  • Restricted access to authorised staff
  • Password-protected systems
  • Regular monitoring and updates

While we take security seriously, no system can guarantee complete protection.

5. Retention of Information

We keep your personal information only for as long as necessary.

Information may be retained:

  • For the duration of a project
  • To meet legal or financial record requirements
  • To maintain service history records
  • To resolve disputes if necessary

Once information is no longer required, it will be securely deleted or destroyed.

6. Your Rights

Under applicable South African data protection laws, including POPIA, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information where permitted
  • Object to certain types of processing
  • Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

7. Cookies and Website Tracking

Our website may use cookies to improve user experience and website functionality.

Cookies help us:

  • Understand how visitors use the website
  • Improve performance
  • Remember preferences
  • Maintain website security

You can choose to disable cookies in your browser settings, although this may affect how the website functions. For more details, please refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any external websites they visit.

9. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that information from a child has been collected without consent, it will be removed.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after updates means you accept the revised policy.

11. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Unit A104 The Atrium
145 Sir Lowrey Road,
Woodstock, Cape Town

Email: info@xxlbrands.co.za
Phone: +27 21 447 0215