PRIVACY POLICY

WRAPART (THE “COMPANY”, “WE”, “US”)
Website: www.wrapart.co.za
Last updated: 9 February 2026

Wrapart respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. WHO THIS POLICY APPLIES TO

This Policy applies to personal information we collect through:

  • our website (including contact forms),

  • email, phone calls, and WhatsApp,

  • social media messages,

  • in-person enquiries and service bookings.

2. RESPONSIBLE PARTY AND CONTACT DETAILS

Wrapart is the “responsible party” for personal information processed under this Policy.

Contact details:

If you need to exercise your POPIA rights, use the contact details above and mark your message for the attention of the Information Officer.

3. WHAT PERSONAL INFORMATION WE COLLECT

We may collect the following (depending on how you interact with us):

  • contact details (name, email address, phone number),

  • business details (company name, VAT number where applicable),

  • vehicle details (make, model, year, registration number),

  • job-related information (photos you send, wrap/PPF/coating requirements, preferred dates),

  • payment and invoicing details (invoice addresses, proof of payment, banking reference details),

  • communication records (emails, calls, WhatsApp messages),

  • website usage data (IP address, device and browser info, pages viewed, and cookie data).

We do not intentionally collect “special personal information” (for example, health or biometric information). Please do not send it to us.

4. WHERE WE COLLECT IT FROM

We collect personal information from:

  • you directly (forms, messages, calls, emails),

  • your authorised representative (for example, fleet manager),

  • website analytics and cookies (where used),

  • service providers who support our systems (for example, website hosting and email platforms).

5. WHY WE PROCESS PERSONAL INFORMATION

We process personal information to:

  • respond to enquiries and provide quotes,

  • schedule bookings and deliver services,

  • design, print, and install wraps or related products,

  • communicate about your job (updates, approvals, changes),

  • issue invoices, receive payments, and manage accounts,

  • handle complaints, queries, and warranty matters,

  • comply with legal and tax obligations,

  • improve our website and service experience,

  • send marketing communications where permitted.

6. LAWFUL GROUNDS FOR PROCESSING

We process personal information on one or more lawful grounds, including:

  • you consented (for example, marketing opt-in),

  • it is necessary to take steps before entering a contract or to perform a contract with you,

  • it is required by law (for example, tax and accounting),

  • it is in our legitimate interests (for example, improving service quality, preventing fraud), provided this does not override your rights.

7. DIRECT MARKETING

We may send marketing messages (email, SMS, WhatsApp, or similar) if:

  • you have consented, or

  • it is otherwise allowed under applicable law.

You can opt out at any time by using the unsubscribe option (where provided) or by contacting us.

8. COOKIES AND ANALYTICS

Our website may use cookies or similar technologies to:

  • keep the site working properly,

  • understand how visitors use the site,

  • support basic marketing and measurement.

You can control cookies through your browser settings. If you block cookies, some parts of the website may not work as intended.

(If you run paid ads or advanced tracking, it is best practice to also publish a separate Cookie Notice.)

9. SHARING PERSONAL INFORMATION

We do not sell your personal information.

We may share personal information with service providers who help us operate, such as:

  • website hosting and maintenance providers,

  • email, messaging, and communication platforms,

  • design, printing, and production support (where relevant),

  • accounting, invoicing, and payment support,

  • couriers or delivery partners (where applicable).

We only share what is needed, and we expect service providers to protect information appropriately.

We may disclose personal information if required by law, court order, or a lawful request by a regulator.

10. CROSS-BORDER TRANSFERS

Some service providers (for example, website hosting, email, analytics) may store or process information outside South Africa. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place as required by POPIA.

11. SECURITY SAFEGUARDS

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure. These measures may include access controls, secure systems, and confidentiality obligations.

No system is completely secure. If you suspect a security issue, please contact us immediately.

12. DATA RETENTION

We keep personal information only as long as needed for the purposes described, unless a longer period is required or allowed by law (for example, tax and accounting recordkeeping).

When information is no longer required, we will delete it or de-identify it where reasonably possible.

13. YOUR RIGHTS UNDER POPIA

You have the right to:

  • request access to your personal information,

  • request correction or updating of information,

  • object to certain processing in specific circumstances,

  • request deletion in certain circumstances (where we do not have a lawful reason to keep it),

  • withdraw consent (where processing is based on consent),

  • lodge a complaint with the Information Regulator.

To exercise rights, contact us using the details above. We may ask you to confirm your identity before we process a request.

14. CHILDREN’S INFORMATION

Our services and website are not aimed at children. We do not knowingly collect personal information from children.

15. COMPLAINTS

If you have a concern, please contact us first and we will try to resolve it.

You may also lodge a complaint with the Information Regulator (South Africa) (contact details are available on the Information Regulator’s official website).

16. CHANGES TO THIS POLICY

We may update this Policy from time to time. The latest version will be published on our website with the updated date.

17. CONTACT US

Email: sales@wrapart.co.za
Phone: +27 83 891 5755
Address: Unit 59c Platinum Junction Business Park, 4 School Street, Marconi Beam, Cape Town, 7441, South Africa