{"id":3,"date":"2026-04-21T06:28:00","date_gmt":"2026-04-21T06:28:00","guid":{"rendered":"https:\/\/muddev.co.za\/uwescales\/?page_id=3"},"modified":"2026-05-11T15:10:18","modified_gmt":"2026-05-11T13:10:18","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/muddev.co.za\/uwescales\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text css=”” css_params=””]<\/p>\n

Privacy Policy<\/h2>\n

Last Updated: 11.05.2026<\/strong><\/p>\n

This Privacy Policy applies to the use of this website, enquiries submitted through the website, quotation requests, product purchases, service bookings, calibration work, repairs, consultation services and any other communication with UWE Scales.<\/p>\n

Please read this Privacy Policy carefully before using our website or submitting your personal information.<\/p>\n

1. Introduction<\/h4>\n

UWE Scales respects your privacy and is committed to protecting the personal information you share with us. By using this website, submitting an enquiry, requesting a quotation, placing an order or making use of our services, you agree to the collection and use of your personal information as set out in this Privacy Policy.<\/p>\n

This policy applies to all website visitors, customers, service clients, dealers, suppliers and users who interact with UWE Scales online or directly.<\/p>\n

2. Company Information<\/h4>\n

This website is operated by UWE Scales, a division of Elcondor Trading CC.<\/p>\n

The trading name is UWE Scales & Calibration. The company is Elcondor Trading CC. The head office is located at 1 Otto Street, Beaconvale Industrial, Parow Valley, Cape Town, South Africa. You can contact the head office on +27 21 933 5403<\/a> or email sales@uwescales.co.za.<\/a><\/p>\n

About UWE Scales<\/h4>\n

UWE Scales has been operating since 1997 and serves clients across South Africa through its Cape Town, Johannesburg and Durban branches.<\/p>\n

The company supplies, services and supports a wide range of electronic scales, industrial weighing equipment, calibration services, repairs, technical solutions and custom weighing applications.<\/p>\n

As part of daily business operations, UWE Scales may need to collect and use personal information to respond to enquiries, prepare quotations, provide services, issue documents and communicate with customers.<\/p>\n

4. Personal Information We Collect<\/h4>\n

UWE Scales may collect personal information when you use the website, complete a form, request a quotation, place an order, book a calibration, submit equipment for repair or contact one of the branches.<\/p>\n

The information collected may include your name, surname, company name, email address, phone number, physical address, delivery address, selected branch, product enquiry, service request, quotation details, order information, calibration details, repair details, technical service information, messages submitted through website forms, communication records, IP address, browser type and website usage information.<\/p>\n

UWE Scales only collects personal information that is necessary for a specific business, service or legal purpose.<\/p>\n

5. How We Collect Personal Information<\/h4>\n

Most personal information is collected directly from you. This may happen when you complete a contact form, contact UWE Scales by phone or email, send a WhatsApp message, interact with the company on social media, visit one of the branches, place an order or request a service.<\/p>\n

UWE Scales may also collect information during normal business processes. This includes when the company prepares quotations, issues invoices, completes calibration certificates, creates service reports, processes warranty records or keeps records of previous customer communication.<\/p>\n

6. How We Use Personal Information<\/h4>\n

UWE Scales uses personal information to respond to enquiries, prepare quotations, process orders, arrange delivery or collection, provide calibration services, carry out repairs, offer technical support and issue service or calibration documents.<\/p>\n

Personal information may also be used to manage customer accounts, process payments, send invoices, provide after-sales support, keep accurate business records and comply with legal, accounting and tax requirements.<\/p>\n

UWE Scales does not sell personal information.<\/p>\n

7. Legal Basis for Processing Information<\/h4>\n

UWE Scales processes personal information where it is lawful and reasonable to do so. This may apply where you have given consent, where the information is needed to respond to an enquiry, where it is needed to provide a quotation, product or service, where it is required to fulfil a contract, where it is needed for legal, accounting or tax reasons, or where it is needed for legitimate business purposes.<\/p>\n

8. Contact Forms and Enquiries<\/h4>\n

When you submit a contact form on the website, UWE Scales collects the information provided in the form. This may include your name, email address, phone number, selected branch and message.<\/p>\n

This information is used to respond to your enquiry and direct your request to the correct person, branch or department.<\/p>\n

9. Quotations, Orders and Service Requests<\/h4>\n

When you request a quotation, place an order or book a service, UWE Scales collects the information needed to process your request.<\/p>\n

This may include product details, delivery information, equipment information, company information, billing information and service requirements.<\/p>\n

Where calibration, repairs, maintenance or technical support are required, UWE Scales may also keep records of the equipment assessed, work completed, findings, certificates issued, parts used and related service history.<\/p>\n

10. Cookies and Website Tracking<\/h4>\n

The UWE Scales website may use cookies and similar technologies to keep the website working properly, improve functionality, remember basic preferences, support forms and help detect spam or suspicious activity.<\/p>\n

Cookies are small files stored on your device by your browser. You can disable or manage cookies through your browser settings. Some website features may not work correctly if cookies are disabled.<\/p>\n

UWE Scales may also review general website activity to understand how visitors use the site and to improve the overall user experience.<\/p>\n

11. Comments and User Submissions<\/h4>\n

If the website allows comments or user submissions, UWE Scales may collect the information shown in the form, as well as your IP address and browser details. This helps with spam detection and website security.<\/p>\n

If you upload images to the website, you should avoid uploading images with embedded location data, as visitors may be able to download and extract that information.<\/p>\n

12. Embedded Content and Third-Party Websites<\/h4>\n

This website may include embedded content or links from third-party websites, such as maps, videos, images, social media platforms or external resources.<\/p>\n

Embedded content behaves as if you have visited the third-party website directly. These websites may collect data about you, use cookies or track your interaction with their content.<\/p>\n

UWE Scales is not responsible for the privacy practices, content or security of third-party websites.<\/p>\n

13. Social Media and Messaging Platforms<\/h4>\n

If you contact UWE Scales through WhatsApp, Facebook or another third-party platform, your personal information may also be processed by that platform according to its own privacy policy.<\/p>\n

UWE Scales recommends reviewing the privacy policy of any third-party platform you use to communicate with the company.<\/p>\n

14. Sharing Personal Information<\/h4>\n

UWE Scales only shares personal information where it is necessary and appropriate for business, service or legal reasons.<\/p>\n

Personal information may be shared with authorised employees, branch staff, service departments, courier providers, suppliers, manufacturers, IT providers, website hosting providers, email service providers, accounting providers, legal advisors or public authorities where required by law.<\/p>\n

Where UWE Scales uses service providers, those providers are expected to handle personal information responsibly and only for the purpose for which it was shared.<\/p>\n

15. Cross-Border Processing<\/h4>\n

Some systems, platforms or service providers used by UWE Scales may store or process information outside South Africa.<\/p>\n

Where this happens, UWE Scales will take reasonable steps to ensure that personal information remains protected and is processed in line with applicable privacy requirements.<\/p>\n

16. How We Protect Personal Information<\/h4>\n

UWE Scales takes reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.<\/p>\n

These steps may include secure systems, access controls, password protection, limited access to personal information, staff confidentiality measures, secure record storage, website monitoring and ongoing system maintenance.<\/p>\n

No online system or electronic storage method is completely secure. While UWE Scales cannot guarantee absolute security, the company takes reasonable measures to protect the information it processes.<\/p>\n

17. How Long We Keep Personal Information<\/h4>\n

UWE Scales keeps personal information only for as long as reasonably necessary for the purpose for which it was collected.<\/p>\n

Retention periods may depend on the type of information, the reason it was collected, legal and accounting requirements, service history, warranty records, calibration records, repair records, disputes or other business obligations.<\/p>\n

When personal information is no longer required, UWE Scales will take reasonable steps to delete, destroy or de-identify it.<\/p>\n

18. Your Rights<\/h4>\n

You have the right to ask what personal information UWE Scales holds about you and to request access to that information.<\/p>\n

You may also ask UWE Scales to correct inaccurate or outdated information, delete information where legally allowed, object to certain processing or withdraw consent where processing is based on consent.<\/p>\n

UWE Scales may need to verify your identity before processing certain requests. Some information may need to be kept where required for legal, accounting, service, warranty or compliance reasons.<\/p>\n

19. Marketing Communication<\/h4>\n

UWE Scales may send business-related updates, product information or service communication where permitted by law.<\/p>\n

You may opt out of marketing communication at any time by contacting UWE Scales or using any unsubscribe option provided.<\/p>\n

Even if you opt out of marketing communication, UWE Scales may still send important communication related to quotations, orders, invoices, services, warranties, legal notices or account administration.<\/p>\n

20. Children\u2019s Privacy<\/h4>\n

The products and services offered by UWE Scales are intended mainly for business, industrial, commercial and general operational use.<\/p>\n

UWE Scales does not knowingly collect personal information from children without the consent of a parent or legal guardian. If the company becomes aware that personal information of a child has been provided without proper consent, reasonable steps will be taken to remove it where required.<\/p>\n

21. Data Breaches<\/h4>\n

If UWE Scales becomes aware of a security breach involving personal information, the company will take reasonable steps to investigate, contain and manage the breach.<\/p>\n

Where required by law, UWE Scales will notify affected individuals and the Information Regulator.<\/p>\n

22. Access to Information<\/h4>\n

Requests for access to information may be handled in line with POPIA and the Promotion of Access to Information Act, 2000 (PAIA), where applicable.<\/p>\n

Further details may be requested from the UWE Scales team using the contact details below.<\/p>\n

23. Changes to This Privacy Policy<\/h4>\n

UWE Scales may update this Privacy Policy from time to time.<\/p>\n

The latest version will be published on this website. By continuing to use the website after changes are made, you accept the updated Privacy Policy.<\/p>\n

24. Contact Us About Privacy<\/h4>\n

For questions about this Privacy Policy or how UWE Scales handles personal information, please contact the relevant branch:<\/p>\n

Cape Town Head Office<\/strong>
\nTel: +27 21 933 5403<\/a>
\nEmail: sales@uwescales.co.za<\/a>
\nAddress: 1 Otto Street, Beaconvale Industrial, Parow Valley, Cape Town<\/p>\n

Johannesburg Branch<\/strong>
\nTel: +27 11 907 0772<\/a>
\nEmail: gauteng@uwescales.co.za<\/a>
\nAddress: 8 Portphean Street, New Redruth, Alberton<\/p>\n

Durban Branch<\/strong>
\nTel: +27 31 563 9720<\/a>
\nEmail: durban@uwescales.co.za<\/a>
\nAddress: Unit 2 JB Park, 74 Marseilles Crescent, Briardene, Durban North[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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