Terms and Conditions

Last updated: August 2026

1.Introduction

These Terms and Conditions apply to the use of the Kozy Cove website and to all enquiries, quotations, bookings, accommodation services and rental arrangements provided by Kozy Cove.

By using the website, accepting a quotation, making a payment, confirming a booking or occupying accommodation provided by Kozy Cove, the guest or client agrees to these Terms and Conditions.

Kozy Cove provides contractor accommodation, workforce accommodation, group accommodation and long-term rental options in the Table View and Blouberg areas.

2.Kozy Cove Details

The Kozy Cove website and accommodation services are operated under the Kozy Cove name, with its principal place of business at 46 Cross Rd, West Riding, Cape Town, 7439.

Kozy Cove can be contacted by email at shazy@kozycove.net or by telephone on 067 405 3939.

3.Enquiries and Quotations

An enquiry or request for availability does not create a confirmed booking.

Quotations are based on the information provided by the client and remain subject to availability. Unless otherwise stated, a quotation may be amended or withdrawn before the booking has been confirmed.

The client is responsible for ensuring that all information supplied to Kozy Cove is complete and accurate. Any changes to the number of guests, length of stay, accommodation requirements or other booking details may result in an amended quotation.

4.Booking Confirmation

A booking is only confirmed once Kozy Cove has issued written confirmation and any required deposit, advance payment or supporting documentation has been received.

Kozy Cove may require the full names and identification details of occupants before confirming or providing access to accommodation.

Where a booking is made by a company, employer or authorised representative, that person confirms that they have the authority to make the booking and accept these Terms and Conditions on behalf of the client and the relevant occupants.

5.Rates and Payments

Accommodation rates will be stated in the quotation, invoice or booking confirmation provided by Kozy Cove.

Rates may differ depending on the property, number of occupants, length of stay, services required and availability. Unless otherwise stated, additional services and costs are not included in the accommodation rate.

Payments must be made according to the dates and payment terms stated in the quotation, invoice, booking confirmation or rental agreement.

A booking may be cancelled or access to the accommodation may be withheld where a required payment has not been received by the applicable due date.

The client is responsible for any banking charges, transaction charges or currency conversion costs relating to the payment, unless otherwise agreed in writing.

6.Deposits

Kozy Cove may require a booking deposit, security deposit or damage deposit.

The amount, payment date and conditions relating to the deposit will be stated in the quotation, booking confirmation or rental agreement.

Where a refundable security or damage deposit is required, Kozy Cove may deduct reasonable amounts for unpaid accommodation charges, missing items, damage, excessive cleaning or other costs caused by the guest or occupants.

Any remaining refundable amount will be processed within a reasonable period after the accommodation has been inspected and all relevant charges have been determined.

7.Cancellations

All cancellations must be submitted to Kozy Cove in writing.

The cancellation conditions stated in the quotation, booking confirmation or rental agreement will apply to the booking. Where no separate cancellation conditions have been provided, Kozy Cove may charge a reasonable cancellation fee permitted under South African law.

The cancellation fee may take into account the notice provided, the length and value of the booking, the likelihood of securing a replacement booking and the reasonable costs already incurred by Kozy Cove.

Any refund that is due may be reduced by applicable cancellation charges and non-refundable transaction costs.

Nothing in these Terms and Conditions limits any cancellation right or protection that cannot lawfully be excluded under the Consumer Protection Act or other applicable legislation.

8.Booking Changes

Requests to change booking dates, the number of occupants, the property or the length of stay must be submitted in writing.

Changes remain subject to availability and may result in a change to the accommodation rate or other booking conditions.

A requested change will only be valid once it has been confirmed by Kozy Cove in writing.

Where a booking is shortened after confirmation or after occupation has begun, the client may remain responsible for charges in accordance with the agreed cancellation or early departure conditions.

9.Arrival and Departure

Arrival, departure and access arrangements will be communicated before the stay or included in the booking confirmation.

Guests must comply with the applicable check-in and check-out times. Early arrivals and late departures are subject to prior approval and may result in an additional charge.

Kozy Cove may require identification, proof of payment or booking confirmation before granting access to a property.

Keys, access tags, remotes and other access devices must be returned as instructed. The guest or client may be charged for items that are lost, damaged or not returned.

10.Accommodation Allocation

Kozy Cove will take reasonable steps to provide accommodation that matches the confirmed booking.

Unless a specific apartment or unit has been expressly confirmed in writing, Kozy Cove may allocate occupants to another suitable unit within its accommodation portfolio.

Photographs and descriptions on the Kozy Cove website are intended to provide a reasonable representation of the accommodation. Individual properties, rooms, furniture, finishes and layouts may differ.

Facilities and services may vary between properties and may be subject to availability, maintenance requirements or operational limitations.

11.Occupants and Visitors

Only the occupants included in the confirmed booking may reside at the accommodation.

The client or primary guest is responsible for ensuring that all occupants and visitors comply with these Terms and Conditions, the property rules and any reasonable instructions issued by Kozy Cove.

Additional occupants or overnight visitors require prior approval and may result in additional charges.

Kozy Cove may refuse access to any unauthorised person where this is reasonably necessary for the safety, security or management of the property.

12.Guest Conduct

Guests must use the accommodation responsibly and must not cause unreasonable noise, disturbance, damage or inconvenience to neighbours, other occupants or Kozy Cove representatives.

Guests must comply with applicable laws, building rules, health and safety requirements and any property-specific rules communicated by Kozy Cove.

The accommodation may not be used for unlawful activities, commercial activities, parties or purposes other than the agreed accommodation without prior written approval.

Kozy Cove may take reasonable action where guest conduct threatens the safety, security or comfort of other people or risks damage to the property.

Serious or repeated misconduct may result in the termination of the stay without limiting Kozy Cove’s right to recover outstanding charges or reasonable losses.

13.Care of the Property

Guests must take reasonable care of the accommodation, furniture, appliances, equipment and common areas.

Any damage, fault, breakage or maintenance concern must be reported to Kozy Cove as soon as reasonably possible.

The client or guest may be held responsible for damage, loss, excessive cleaning or additional costs caused by an occupant or visitor, excluding reasonable wear and tear.

Guests may not make alterations, move permanent fixtures, install equipment or interfere with electrical, plumbing, security or other property systems without written approval.

14.Maintenance and Access

Kozy Cove may require reasonable access to the accommodation for inspections, maintenance, repairs, cleaning, safety checks or other property management purposes.

Where possible, reasonable notice will be provided before access. In an emergency or where urgent action is required to protect people or property, access may be obtained without prior notice where permitted by law.

Kozy Cove will take reasonable steps to address reported maintenance concerns. Temporary interruptions to services may occur due to maintenance, municipal services, load shedding, utility failures or circumstances outside Kozy Cove’s reasonable control.

15.Personal Belongings

Guests are responsible for their personal belongings, vehicles and valuables during their stay.

Kozy Cove will not be responsible for loss, theft or damage to personal property unless the loss was directly caused by Kozy Cove’s unlawful conduct, gross negligence or another circumstance for which liability cannot lawfully be excluded.

Any lost property found after departure may be stored for a reasonable period. The guest will be responsible for reasonable costs associated with returning or delivering the item.

16.Safety and Security

Guests must follow reasonable safety and security instructions provided by Kozy Cove or the relevant property management.

Doors, gates and access points must be secured when entering or leaving the property. Access codes, keys, tags and security information must not be shared with unauthorised persons.

Guests must report emergencies, security incidents or unsafe conditions as soon as reasonably possible.

Kozy Cove does not guarantee that criminal activity, accidents or other security incidents will never occur. However, reasonable steps will be taken to support the safety and management of its properties.

17.Long-Term Rentals

Long-term rentals may be subject to a separate written lease, property rules, inspection records and deposit conditions.

Where a separate rental agreement has been signed, that agreement will apply together with these Terms and Conditions. If there is a conflict, the signed rental agreement will take priority in relation to the rental arrangement.

The rights and obligations of Kozy Cove and the tenant will remain subject to the Rental Housing Act and other applicable South African laws.

18.Corporate and Group Bookings

For corporate, contractor or group bookings, the company or booking representative is responsible for providing accurate occupant information and communicating booking conditions to the occupants.

Unless otherwise agreed in writing, the company or client that confirmed the booking remains responsible for accommodation charges, damages and other amounts arising from the booking.

Kozy Cove may communicate with the authorised representative regarding room allocations, arrivals, departures, payments and conduct affecting the booking.

The replacement or rotation of occupants must be approved or communicated in accordance with the booking arrangements.

19.Availability and Unforeseen Circumstances

All accommodation is subject to availability.

Kozy Cove may need to change or cancel accommodation because of property damage, safety concerns, maintenance issues, utility failures, government restrictions or circumstances outside its reasonable control.

Where Kozy Cove is unable to provide confirmed accommodation, it will take reasonable steps to offer suitable alternative accommodation, move the booking to another date or refund amounts paid for accommodation that cannot be provided.

Kozy Cove will not be responsible for indirect or consequential losses arising from circumstances outside its reasonable control, to the extent permitted by law.

20.Limitation of Liability

Kozy Cove will provide its accommodation services with reasonable care and in accordance with applicable South African law.

To the extent permitted by law, Kozy Cove will not be liable for indirect, incidental or consequential loss arising from the use of the website, a booking or a stay.

Nothing in these Terms and Conditions excludes or limits liability for gross negligence, intentional misconduct or any other liability that cannot lawfully be excluded.

Nothing in these Terms and Conditions limits the rights of a consumer under the Consumer Protection Act or other applicable legislation.

21.Website Use

The information on the Kozy Cove website is provided for general information and accommodation enquiry purposes.

Kozy Cove takes reasonable steps to keep website information accurate but does not guarantee that all content, rates or availability will always be complete or current.

A website rate or description does not create a confirmed booking unless Kozy Cove has confirmed it in writing.

Users may not interfere with the website, attempt to gain unauthorised access to its systems or use the website for unlawful or harmful purposes.

22.Intellectual Property

The Kozy Cove name, branding, website content, photographs, graphics and other materials are owned by or licensed to Kozy Cove unless otherwise stated.

Website content may not be copied, reproduced, distributed or used for commercial purposes without prior written permission.

Reasonable use of the website for viewing accommodation information or making a booking enquiry is permitted.

23.Third-Party Services

The Kozy Cove website may contain links to third-party websites, maps, payment services, communication platforms or booking services.

Kozy Cove does not control these third parties and is not responsible for their content, availability or practices.

The use of a third-party service may be subject to separate terms and conditions imposed by that provider.

24.Privacy

Personal information collected by Kozy Cove will be processed in accordance with the Kozy Cove Privacy Policy and applicable South African privacy legislation.

By submitting information to Kozy Cove, the client confirms that the information is accurate and that they are authorised to provide any information submitted on behalf of another person.

25.Complaints

Any complaint relating to the website, a booking or accommodation should be submitted to Kozy Cove as soon as reasonably possible.

Guests should give Kozy Cove a reasonable opportunity to investigate and address a concern during the stay where possible.

Complaints may be sent to shazy@kozycove.net together with the booking details and a description of the matter.

Nothing in this section prevents a person from referring a matter to an appropriate court, tribunal, regulator or consumer protection body.

26.Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with by a South African court or another body with the necessary jurisdiction, subject to any rights the parties may have to use an applicable tribunal, consumer protection process or alternative dispute resolution procedure.

27.Changes to These Terms

Kozy Cove may update these Terms and Conditions when its services, booking processes or legal obligations change.

The latest version will be published on the Kozy Cove website and will include the date on which it was last updated.

Changes will not retrospectively alter a confirmed booking unless the parties agree to the changes or the changes are required by law.

28.General Provisions

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

A failure by Kozy Cove to enforce a provision immediately does not mean that Kozy Cove has waived its right to enforce that provision later.

No amendment to a confirmed booking or rental arrangement will be valid unless it has been agreed or confirmed in writing.

These Terms and Conditions, together with the quotation, booking confirmation, property rules and any signed rental agreement, form the agreement between Kozy Cove and the client in relation to the relevant accommodation service.

29.Contact Kozy Cove

Questions about these Terms and Conditions may be directed to Kozy Cove at shazy@kozycove.net, 067 405 3939, or 46 Cross Rd, West Riding, Cape Town, 7439.