Last updated: 30 March 2026
This Privacy Policy explains how The Entrust Foundation (“we”, “us”, “our”) collects, uses and protects your personal information when you use our website or contact us. By using this website, you agree to the terms of this Privacy Policy. The Entrust Foundation is a South African public benefit organisation and provides contact options through its website, including a contact form that asks for your name, contact number, email address and message.
1. Information we collect
We collect information that you provide to us directly when you contact us through the website, by email or by phone. This may include your name, contact number, email address and any message or enquiry you send through our contact form.
Where relevant to donations, sponsorships or formal engagement, we may also collect organisation and contact details, physical address, company registration number, VAT number, proof of payment or donation, and other information needed to issue certificates or manage the relationship. The website states that certain donor-related information may be required for certificate and compliance purposes.
We may also collect limited technical information automatically when you use the website, such as your IP address, browser type, device information and pages visited. This helps us keep the website secure and working properly.
2. How we use your information
We use your information to respond to enquiries, communicate with you, manage donations or sponsorship-related administration, issue supporting documents where needed, and maintain our relationship with supporters, partners and members of the public. We may also use it to improve our website and communications.
We will only use your personal information where we have a lawful reason to do so, including where it is necessary to respond to your request, meet legal or administrative obligations, or where you have given consent.
3. Legal basis and compliance
We process personal information in line with applicable South African law, including the Protection of Personal Information Act, 2013 (POPIA). This means we only collect and use personal information where it is reasonably necessary for our activities, where you have consented, where we need it to carry out a legitimate purpose, or where the law requires us to keep certain records.
4. Data protection and security
We take reasonable technical and organisational steps to protect your personal information against loss, misuse, unauthorised access, disclosure or destruction. Access to personal information is limited to people who need it for legitimate organisational purposes. While we take care to protect your information, no website or electronic storage method can be guaranteed to be completely secure.
5. Cookies and website usage
Our website may use cookies or similar technologies to help the site function properly and to understand how visitors use it. These tools help us improve performance and user experience. You can control cookies through your browser settings, but disabling them may affect how some parts of the website work.
6. Sharing of information
We do not sell or rent your personal information. We may share your information with trusted service providers who help us operate our website, manage communications or carry out necessary administrative functions. We may also disclose information where required by law, or where necessary to protect our rights, safety or property.
Where information is shared with third parties, we expect them to handle it responsibly and only for the purpose for which it was provided.
7. Data retention
We keep personal information only for as long as it is needed for the purpose for which it was collected, or as long as we are required to keep it by law, regulation or legitimate record-keeping needs. After that, the information is deleted, destroyed or anonymised where appropriate.
8. Your rights
Subject to POPIA and other applicable laws, you may request access to the personal information we hold about you, ask us to correct inaccurate or incomplete information, object to certain processing, or request deletion where the law allows it. You may also withdraw consent where processing is based on consent.
To exercise any of these rights, you can contact us using the details below.
9. Third-party websites
Our website may contain links to external websites or social platforms. We are not responsible for the privacy practices or content of those third-party websites. You should read their privacy policies before sharing personal information with them.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or website features. Any updates will be posted on this page with a revised last updated date.
11. Contact us
If you have any questions, requests or concerns about this Privacy Policy or how your personal information is handled, you can contact:
The Entrust Foundation
Fountain Square Office Park, 78 Kalkoen Street, Monument Park x2, Pretoria, Gauteng, South Africa
Email: info@entrustfoundation.co.za
Cell: +27 82 856 3083
Office: +27 12 347 3852 / 6464