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Frequently Asked Questions
How do I return an item?
Please be aware that if you confirm the order and request us to pack it ready for dispatch, followed by your instruction to cancel, BrainPlay will charge a handling fee of 15% of the value of the order. This charge also applies if you receive the goods and decide for any reason to return the item/s (excluding defective goods). If a product is defective, we will arrange for collection and either replace the product if we have stock or refund you or issue a credit note. If you’re not happy with your order and wish to return any items BrainPlay will refund all orders returned within 5 business days.
How do I Place an order?
Select the shopping tab and a category, or search for a product by code or name. Once you choose a product, you’ll be taken to the product review page for a more detailed description. Select the quantity required and click the “add to cart button”. In checkout, we’ll give you the opportunity to review your cart. From here you can enter your shipping and billing addresses.
Where is my order/How do I check the status of my order?
If you selected a courier, you will receive a tracking number via email informing you that your order has been dispatched. Deliveries take between 3-5 working days. You can also track your order on the Fastway website. http://www.fastway.co.za If you have not received a tracking code after 5 working days then please email info@brainplay.co.za If you selected to collect from our warehouse in Lanceria, you will require a Collection Code, without which, the order cannot be released. If you have not received the Collection Code, email info@brainplay.co.za
Do you operate nationally/internationally?
BrainPlay distributes throughout Southern Africa. We will arrange delivery via courier within South Africa to all areas.
Can I place bulk orders?
Yes, we can place a special order with our suppliers on request. Contact us directly via email on info@brainplay.co.za or via phone on +27 21 913 7346.